Privacy Policy

Effective: March 19, 2026

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Company/business name
• Password, stored securely using encryption
• Role and team membership information

Business Data

In the course of using the App, you may provide:

• Customer names, addresses, phone numbers, and emails
• Pool specifications and equipment details
• Service reports and water chemistry readings
• Work orders, invoices, and billing information
• Route and scheduling data
• Photos and notes related to service visits

Automatically Collected Information

We may automatically collect:

• Device type, operating system, and app version
• Usage patterns and feature interactions
• Crash reports and performance data
• IP address and general location, such as city or region level

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App
• Process your transactions and manage your account
• Send service-related communications and notifications
• Sync data across your devices
• Provide customer support
• Analyze usage to improve features and performance
• Comply with legal obligations

3. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist in operating the App, including hosting, analytics, and email delivery
• Third-party integrations you explicitly connect, such as QuickBooks
• Law enforcement when required by law or to protect our rights
• Team members within your organization who have appropriate access levels

4. Data Storage & Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, regular security audits, and encrypted backups. While no system is 100% secure, we take reasonable measures to protect your information from unauthorized access, alteration, or destruction.

5. Offline Data & Sync

The App stores data locally on your device for offline access. This data is synced to our servers when an internet connection is available. Local data is stored securely using platform-provided storage mechanisms.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for backup purposes and as required by law. You may request data export or deletion at any time through the App settings or by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications
• Restrict or object to certain data processing

8. Push Notifications

With your permission, we send push notifications for route reminders, work order assignments, filter alerts, and other service-related updates. You can manage notification preferences in the App settings or through your device settings at any time.

9. Children’s Privacy

The App is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Services

The App may contain links to or integrations with third-party services. We are not responsible for the privacy practices of these services. We encourage you to review the privacy policies of any third-party service you connect to through the App.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the App or via email. The “Effective” date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@poolpro.app.